Tags: coordinated care , redesigning care

Substance use disorders (SUDs), including alcohol and opioid use disorders, are highly prevalent in our New England communities. To address this, Partners has developed a network of clinical and non-clinical support services to meet the complex needs of patients with SUDs.

On the clinical side, primary care doctors are working alongside psychiatrists, therapists, social workers, case managers and others to provide more individualized care. In addition to medical services, a range of non-clinical roles, such as recovery coaches, behavioral health support specialists, and resource coordinators are providing invaluable support to help engage patients with SUDs.

Recovery coaches, who have faced SUDs themselves, connect to patients at a deeper level. They can relate to what the patients are going through and be there for them as peers. Along with recovery coaches are behavioral health support specialists, who act as liaisons between the patient and the rest of the care team.  Some primary care practices in the community are also supported by a resource coordinator, who helps to identify community resources like detox centers, therapists, or outpatient programs.

To learn more about how these new integrated services are helping patients with SUDs, click here.