As CEO of Newton-Wellesley Hospital, Michael R. Jaff, D.O., is adding to the expansive list of assets that have long made the medical center a best-kept secret in the community he calls home.

Appointed in fall 2016, Dr. Jaff has reinvigorated the medical center’s leadership opportunities, by recruiting several top surgeons and primary care physicians, expanding the Vernon Cancer Center, and by doubling down on community efforts to combat opioid addiction. He has also worked to make NWH’s strengths less of a “best-kept secret” than an often-told story. That means enhancing awareness of NWH’s host of programs that offer the best of both worlds: the latest in evidence-based care right in the community, with access to the Partners HealthCare network for more complex conditions.

“I've done all of this largely on the foundation that nothing matters if we don't provide the highest quality care in the safest environment that one can give and also to provide an experience that no one would imagine they could get in a hospital setting—or in a healthcare setting, frankly,” says Dr. Jaff.

The Partners network, notes Dr. Jaff, also benefits patient care in broad operational ways—from patient-centered medical home models and population health management programs, to databanks that support continuous improvement. And NWH’s role as a community teaching hospital brings the additional perspective of 400 trainees each year from Brigham and Women’s Hospital, the Harvard Health System, the Massachusetts College of Pharmacy, Massachusetts General Hospital, and Tufts Medical Center.

“I can let the community know the great things we can do here,” notes Dr. Jaff, “but if it's decided that something is too complex or too advanced and it ought to be done in a tertiary or quaternary center, we have access to two of the best [hospitals] in the world—and that allows us to collaborate well.”

Read more about Dr. Jaff’s vision for NWH’s future in Modern Healthcare.

Topics: Community Partnerships, Patient Experience, Academic Medical Centers

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