Patient Care

Community Impact

Future of Health

Partners 2.0: Innovation-Led Improvements to Patient Experience

As Partners 2.0 increases efficiency and improves the patient and provider experi­ence across the system, more innovations continue to be put into practice. One, an enterprise-wide radiology platform utilizing advanced digital imaging, promises to unify all radiology departments and streamline care at acute hospitals within Partners HealthCare.

Unifying separate diagnostic imaging, viewing, and reporting platforms, the new system will enable any Partners provider to immediately access any patient imaging – including MRI, CT, ultrasound, and X-ray – across the network, saving time for both patients and providers.

This initiative comes on the heels of two other recently announced Partners 2.0projects: centralized credentialing and the move to a single vendor for large volume IV pumps.

These are just a few of the many ways that this collaborative initiative is helping us to look at issues as a system to ensure that we are delivering care effectively and efficiently.

- Stephen Ledbetter, MD, Brigham Health

The new, enterprise-wide credentialing system will save significant resources, especially for the nearly one-third of Partners providers currently credentialed at multiple network locations. With standardized credentialing across Partners institutions, providers withappointments at more than one Partners hospital will submit their application or reappointment details only one time per cycle. Currently, those with appointments at Massachusetts General Hospital, Brigham and Women’s Hospital, and North Shore Medical Center – for example – must enter all of their information separately at each hospital.

The move to one vendor across the system for large volume IV infusion, starting with Brigham Health, involved input from a cross-Partners interdisciplinary group including nurses, physicians, pharmacists, biomedical, IT, and supply chain professionals over the course of a year. This change will streamline care and costs by aligning purchasing with best practices.

“These are just a few of the many ways that this collaborative initiative is helping us to look at issues as a system to ensure that we are delivering care effectively and efficiently,” says Stephen Ledbetter, MD, Medical Director, Medical Imaging IT, Brigham Health.