Patients want to manage their health care in the same convenient way they manage other aspects of their life. Through Patient Gateway, our digital portal, we are giving them tools and resources to improve their experience with our system and, more importantly, help them to improve their health and quality of life. Thanks to the hard work of our patient experience and administrative teams, we now have more than one million patients enrolled in Patient Gateway. We are surpassing expectations, adding more than 25,000 patients a month since the summer and getting great feedback from patients about the site’s new features and functionality.
“This is a really exciting milestone because it means that we have an even greater opportunity to engage with our patients,” said Alistair Erskine, MD, Chief Digital Health Officer for Partners HealthCare. “No matter where we work in the system, whether we are providers or in administrative roles, all of us know that patients are looking for tools and resources to make things easier for them and to help them stay healthy and Patient Gateway is helping us do that.”
New tools and features were added to Patient Gateway as part of the system-wide Enterprise Data and Digital Health (EDDH) initiative. Upgrades to the site began last summer, and additional features are coming soon.
Recent upgrades allow our patients to:
• Check-in online ahead of appointments to update personal information, sign forms and more – when and where it is convenient for them
• Stay more informed and engaged in their health care by accessing medical records online including OpenNotes®, which increases knowledge sharing between clinicians and patients
• Increased offerings for online scheduling of appointments
• 24/7 video and text enabled virtual care
• Self-service cost estimates for procedures and diagnostic imaging
• Seamless access to medical records for Partners and non-Partners health care sites
• Wait times for all Partners Emergency Departments and Urgent Care centers
To learn more about Patient Gateway or to sign up if you’re a Partners patient, go here.